Shipping and Return

Shipping and Return Policy

Welcome to Kissan Kesar!

As a leading online store for authentic Kashmiri products, located in Lethpora Pampore—the hub of Kesar and genuine products—we strive to ensure that your shopping experience is seamless and satisfactory. Below are the details of our Shipping and Return Policy.

Shipping Policy

1. Order Processing:

  • Orders are processed and dispatched within 1-2 business days (excluding weekends and public holidays).

  • Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Charges:

  • Free shipping is available on orders above INR 2,000 within India.

  • For orders below INR 2,000, a flat shipping fee of INR 100 will apply.

  • International shipping rates vary based on the destination and weight of the package. These charges will be displayed at checkout.

3. Delivery Time:

  • Domestic deliveries typically take 3-7 business days.

  • International deliveries may take 7-15 business days, depending on the destination.

4. Delivery Areas:

  • We ship nationwide within India and to select international destinations. If your location is not available during checkout, please contact us for assistance.

5. Packaging:

  • All products are carefully packed to ensure they arrive in perfect condition.

  • For fragile items like Kesar (Saffron), we use premium protective packaging.

Return and Refund Policy

1. Eligibility for Returns:

  • Returns are accepted for defective, damaged, or incorrect items received.

  • The return request must be initiated within 7 days of receiving the order.

  • Items must be unused, in their original packaging, and accompanied by the original invoice.

2. Non-Returnable Items:

  • Perishable products like dry fruits, honey, or food items cannot be returned.

  • Customized or personalized products are non-returnable unless defective.

3. Return Process:

  • Email us at support@kissankesar.com or call us at +91-XXXXXXXXXX to initiate a return.

  • Provide your order number, a description of the issue, and supporting photos (if applicable).

  • Once approved, we will provide a return shipping label or guide you on how to send the item back.

4. Refunds:

  • Refunds will be processed within 5-7 business days after the returned item is inspected.

  • Refunds will be credited to the original payment method.

  • For COD orders, refunds will be processed through bank transfer or store credit.

5. Replacement:

  • If you prefer, we can replace the defective or incorrect item instead of issuing a refund.

  • Replacements are subject to product availability.

Customer Support

Our dedicated team of 20 employees is here to assist you with any shipping or return queries. Please feel free to contact us:

Thank you for choosing Kissan Kesar for your Kashmiri products. We look forward to serving you!